Deliveries

 Delivery Policy

At Afriwood UK, we strive to provide a seamless and reliable delivery service for our valued customers. This policy outlines important information regarding the delivery process for orders placed on our online firewood website.

  1. Free Mainland UK Delivery: We are pleased to offer free delivery to mainland UK on all orders. This includes England, Scotland, and Wales.

  2. Delivery Timeframe: Our shipping process typically takes between 2 and 4 business days from the date of order placement. Please note that this timeframe may vary based on factors such as order volume and courier availability. We will make every effort to deliver your order within the specified timeframe.

  3. Palletized Delivery: To ensure the safe and efficient transportation of your firewood, all orders will be palletized before being dispatched. This helps protect the firewood from damage during transit and ensures its quality upon arrival.

  4. Curb-Side Delivery: Our courier partners will deliver your order directly to your specified delivery address. Please note that the delivery will be made to the curb side or the nearest accessible point. Our delivery personnel are not responsible for carrying or moving the firewood beyond this point. It is advisable to have the appropriate assistance available for moving the firewood to your desired location.

  5. Tracking Information: Once your order is dispatched, we will provide you with tracking information, which will allow you to monitor the progress of your delivery. You will receive updates via email or SMS, depending on your preferred communication method.

  6. Delivery Issues: While we strive to provide a smooth delivery experience, unforeseen circumstances or delivery-related issues may occasionally arise. If you encounter any problems with your delivery, please contact our customer support team as soon as possible. We will investigate the issue and work towards a satisfactory resolution.

  7. Delivery Exclusions: Currently, we only offer delivery within mainland UK and do not deliver to offshore islands or international locations. We apologize for any inconvenience this may cause.

  8. Address Accuracy: It is essential to provide accurate delivery address details during the ordering process. We will not be held responsible for delivery delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.

  9. Delivery Charges: As stated earlier, we offer free delivery on all orders within mainland UK. There are no additional charges for shipping.

We hope this delivery policy provides you with a clear understanding of our shipping procedures and helps you make an informed decision when placing an order with us. If you have any further questions or concerns, please do not hesitate to reach out to our customer support team, who will be happy to assist you.